Frequently asked questions
Quick answers about cross-chain swaps and bridging. Cannot find yours? Reach out on the contact page.
What is a cross-chain swap?
A cross-chain swap moves value from one blockchain network to another, often changing the token along the way. Instead of handling each step yourself, you choose where your tokens are, where you want them, and the amount, and the service finds a route.
How is bridging different from swapping?
Bridging moves the same asset between networks, while swapping exchanges one token for another. Many transfers combine both, which is why a single screen that handles the whole route is easier for beginners.
How long does a transfer take?
Most transfers complete within a few minutes. The exact time depends on how busy the networks are and how many confirmations each one requires. The estimated time shown before you confirm is a guide, not a guarantee.
What fees should I expect?
There are usually two: a network fee paid on the source chain, and a routing or service fee covering liquidity on the destination side. Both appear in the preview before you confirm.
What is slippage?
Slippage is the difference between the price you expect and the price you actually get when the transaction executes. Setting a maximum slippage tells the swap to cancel if the price moves against you by more than that percentage.
What does "minimum received" mean?
It is the lowest amount you will accept after slippage is applied. If the final amount would fall below it, the transaction reverts instead of completing at a worse price.
My transfer is taking longer than expected. What should I do?
Wait for the status to complete, and avoid sending the same transfer again. Delays are usually caused by network congestion. If it still has not arrived after a long wait, email us with your transaction hash and we will help.
Should I test with a small amount first?
Yes. Sending a small test transfer before a large one costs a little extra in fees but confirms that the networks, token, and destination are all correct. It is one of the simplest ways to avoid costly mistakes.